Shipping policy

Thank you for visiting and shopping with Summer Gems.

We currently ship within Barbados, Canada, the United Kingdom, and across the Caribbean.

Processing Times

All orders are handmade with care. Please allow 1–3 business days to prepare your order before shipping, collection, or delivery.

Custom or made-to-order designs may require an additional 2 business days.

While we work hard to dispatch orders as quickly as possible, preparation times may vary depending on order volume, customization requirements, and product availability.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout.

Delivery timeframes shown for Barbados, Canada, the United Kingdom, and the Caribbean are estimates only and may vary due to customs processing, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.

We make every effort to prepare and dispatch orders promptly to help minimise delays during transit.

Barbados Delivery

Local delivery is available across Barbados on weekdays, typically between 5:00 PM and 7:00 PM.

Customers will receive an estimated delivery time on the day of delivery where applicable.

Free island-wide delivery is available on orders over $100 USD ($200 BBD).

Orders below $100 USD ($200 BBD) incur a flat island-wide delivery fee of $10 USD ($20 BBD).

Collection Options

Collection may be available from:

• Brighton Farmers Market

• The Crane Resort

• St. Philip Studio (by appointment)

Available collection options will be displayed during checkout.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing any available tracking information.

We actively monitor shipments and may contact customers directly if we become aware of a delay, customs issue, or delivery exception affecting an order.

Customs, Duties & Taxes

International customers are responsible for any customs fees, import duties, taxes, or other charges that may apply once an order reaches the destination country.

Please check with your local customs office if you have questions regarding customs requirements or possible charges.

Damaged, Lost, or Incorrect Orders

Please inspect your order upon receipt and contact us as soon as possible if an item arrives damaged, defective, incorrect, or appears to have been lost in transit.

Where possible, please provide photographs of the item, packaging, and shipping label so we can investigate the issue and assist with a resolution.

Claims relating to damaged or lost shipments may require cooperation with the shipping carrier and supporting documentation.

Contact Us

If you have any questions regarding your order, delivery, collection, or shipping, please contact us and we will be happy to assist.

Thank you for inviting Summer Gems into your style journey.